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Tuesday, June 17, 2003

 
Today I needed to find out an odd piece of information to do with women bricklayers (It's family history stuff), so I contacted the Women's Library. All the staff were busy, so I had to leave an answerphone message, and being the cynic that I am I thought that would be that. However, inside 30 minutes a delightful person called Natalie rang me back, clarified what I needed to know, and said they'd get back to me. This afternoon her colleague Beverley Kemp rang me - unfortunately they couldn't find the exact information that I wanted, but they did find somewhere else that I can continue my investigations. Really helpful, polite, fast and efficient. Terrific service, and I'm delighted to recognise it!